Support · Knowledge Base

Frequently
asked questions.

Everything about formats, supported systems, installation, licensing and updates. Can't find your answer? Reach the studio from the Support page.

Questions

Frequently asked.

Straight answers, no fine-print games. Anything still being finalised is clearly marked.

Which plugin formats do you support?

Every VINAI instrument ships as VST3 and AU (Audio Unit). On Windows the suite is delivered as VST3. All builds are 64-bit only.

Is there an AU or AAX version?

AU is included on macOS — it installs alongside VST3, so Logic Pro and GarageBand are covered. AAX (Pro Tools) is not currently offered. If AAX matters to your workflow, let us know from the Support page.

What systems are supported?

The plugins run on current macOS and Windows machines, 64-bit only. macOS builds are Universal (Apple Silicon & Intel).

macOSmacOS 11+ · Universal (Apple Silicon & Intel)
WindowsWindows 10+ · 64-bit
FormatsVST3 · AU (macOS) · VST3 (Windows)
HostAny 64-bit VST3 / AU host

How do I install or rescan the plugins?

Download from your account, run the installer, then let your DAW rescan its plugin folders. The installer drops each format in the standard location:

macOS — VST3/Library/Audio/Plug-Ins/VST3
macOS — AU/Library/Audio/Plug-Ins/Components
Windows — VST3C:\Program Files\Common Files\VST3
RescanTrigger a plugin rescan in your DAW; restart the host if it doesn't appear

How does licensing work? On how many machines?

Your purchase is a personal license tied to you, not to a single computer — install it in every host on your own machines. Exact simultaneous-activation limits are published at launch, and any device limit is documented on the Activation page.

Is there a demo or trial?

Yes — every plugin offers a 14-day free trial with full functionality, so you can run it in your own sessions before buying. No feature gating during the trial window.

What's the refund policy?

Because every plugin is a digital download delivered with a license, all sales are final and we don't offer refunds once your license has been issued, except where required by law. That's exactly why every plugin ships with a fully-functional 14-day trial — run it in your own sessions and make sure it's right before you buy. Full details are in the Terms.

Do I pay for updates?

No — every VINAI plugin includes free updates for life* within its version: fixes, improvements and new features at no extra cost. *A future major version — a ground-up successor such as XDS2 — would be a separate product, not a free upgrade.

Should I buy plugins individually or get the Suite?

Either works. Individual plugins start at ; the complete eight-instrument Suite is (vs. € bought separately) and includes the same free lifetime updates*. See the Bundle for the full breakdown.

Do the plugins come with presets?

No — and it's on purpose. VINAI ships zero presets across the whole suite. Think of each plugin as a piece of analog hardware: a real machine never came with presets — you learned it by ear, through careful listening and hands-on experiment, until every function became your own. A preset hands you someone else's answer to a track you've never heard; the knobs hand you your own. That's how you learn what each tool really does and sharpen your craft session after session. Our plugins are made to be discovered, not recalled.

Still need a hand?

If your question isn't covered here, the studio answers directly. Grab installers, manuals and activation help on the Support page, or write to us.